⚡ Workflows
Escalation Chain (progressive level escalation)
Route issues through increasingly capable or authoritative tiers until resolution.
Bundle files
📄ORCHESTRATION.md— Orchestration
1# ORCHESTRATION.md
2
3## Diagram
4
5 ┌──────────┐ ┌──────────┐ ┌──────────┐
6 │ L1 │─────>│ L2 │─────>│ L3 │
7 │ Routine │ │ Advanced │ │ Expert │
8 └────┬─────┘ └────┬─────┘ └────┬─────┘
9 │ │ │
10 v v v
11 ┌──────────┐ ┌──────────┐ ┌──────────┐
12 │Resolved? │ │Resolved? │ │Resolved? │
13 │ Yes [+] │ │ Yes [+] │ │ Yes [+] │
14 └──────────┘ └──────────┘ └──────────┘
15
16 <--- Escalation Controller (SLA watch) --->
17
18## Workflow
19Escalation Chain (progressive level escalation)
20
21## Objective
22Route issues through increasingly capable or authoritative tiers until resolution.
23
24## Roles
25- **L1 Agent:** first responder, handles known patterns.
26- **L2 Agent:** deeper diagnosis, broader tooling.
27- **L3 Agent:** specialist, access to root systems.
28- **Escalation controller:** monitors SLA and triggers promotion.
29
30## When to use
31- Support or ops with tiered expertise.
32- Need to protect senior capacity from routine work.
33
34## Protocol
351. L1 receives and attempts resolution within SLA window.
362. If unresolved or out of scope, escalate to L2 with context summary.
373. L2 repeats; escalate to L3 if needed.
384. Each tier adds findings to a shared ticket.
395. Resolution confirmed at originating tier.
40
41## Rules
42- Never skip tiers without explicit override.
43- Each escalation must include: what was tried, what failed, relevant evidence.
44- De-escalation is allowed once root cause is identified.
45
46## Deliverables
47- Resolution record with tier trail
48- Time-per-tier metrics
49- Escalation reason log
50
Lines: 50 | Words: 226
Install
Copy bundle to your OpenClaw workspace.
curl -fsSL https://raw.githubusercontent.com/cerealskill/openclaw-agents/main/install.sh | bash -s workflow escalation-chain ENRate this agent
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Includes
- ✓ ORCHESTRATION.md
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- Slug
- escalation-chain
- Lines
- 50
- Words
- 226